Monday-Thursday: 8 a.m. - 4 p.m.
Friday: 8:30 a.m. - 4 p.m.
(479) 508-3358
The Student Accounts Office is committed to serving students and colleagues by assisting them with any financial matters in an efficient and professional manner, and in accordance with university and state policies.
Staff will achieve these goals by being knowledgeable and courteous while maintaining the highest standard of accuracy, integrity and confidentiality.
Student Accounts is proud to assist students in their pursuit of higher education and assures students will always be treated with respect.
Window Hours
Our business hours are 8 a.m. to 4 p.m. Monday through Thursday and 9 a.m. - 4 p.m. Friday. You are welcome to drop by and see us, or give us a call at (479) 508-3358.
Payment Type Accepted
Disbursement of Financial Aid and Refund Checks
All student account refund checks are mailed from the Student Accounts office in Russellville.
Third Party Billing
Student accounts to be paid by a third party, such as Rehabilitation Services, WIA, WAPDD, Bureau of Indian Affairs, etc., should contact the Financial Aid Office at (479) 508-3344.
Refunding of Credit Cards
Any financial aid posted after the account has been paid by a credit card will be refunded back to the credit card before any money is refunded to the student. An account generating a refund for any reason will have the refund issued back to the credit card, even if the account was paid by any other additional means (i.e. check, cash or financial aid).There will be No exceptions to this policy.
Per Bank Card Merchant Agreement
RETURN OF MERCHANDISE a.) If, following any sale transaction where the card is used, any return of merchandise, termination or cancellation of services or price adjustment is allowed, Merchant shall in no event make the refund or adjustment in cash, but shall make same only but issuing and delivering to Bank a Credit Voucher, in an appropriate amount not exceeding the original purchase price.
The first student ID card you receive is free of charge. Replacement ID cards are $25 and payable at the cashier's window before replacement ID is given. The student ID process is completed through your OneTech account.
You can use your ID to:
eTech and other courses added at a date other than the traditional semester start date may not be billed with the regular billing cycle. Account charges and balances can be accessed at any time through your student OneTech account. Payment is due even if a bill is not received.
**Statements are available through your OneTech account**
Tuition and all other fees are due and payable prior to the beginning of each term at the Student Accounts Office, in the Student Services and Conference Center building. Financial settlement may be made by personal payment or authorized financial aid (loans, scholarships, grants, third parties, etc.). Visa, MasterCard and Discover credit cards are accepted via your OnE. Registration is not complete until all financial obligations have been met satisfactorily.
Financial settlement for eTech courses and other courses added on a date later than the traditional start date must be in place before the course(s) begin.
Students with delinquent accounts are not eligible for food service, graduation, transcripts, recommendations, advance registration or readmission to any term. Collection fees for outstanding debts owed to the university may be assessed to the student.
The University reserves the right to amend or add to the regulations of the institution, including those concerning charges and methods of payment, and to make such changes applicable to students enrolled in the university, as well as to new students.
Forms
The following form is for your use from the Student Accounts Office. Please submit all forms to Student Accounts upon completion.